Benefits & Services Resource Information
Century Link/Lumen Health Benefits Coordinator
Ryan Weeks 


Navigating the Service Center Voice Response System
 It is important that you first contact the Service Center at

1-800-729-7526 for all benefit related issues.
 For questions related to: Medical Insurance, Dental Insurance, Life Insurance and COBRA insurance matters, Select Option 2; then Option 1; then Option 1 again and a representative will answer the call. Pension information, Select Option 2; then Option 3; Then if the question pertains to
Distribution or Eligibility matters
, press Option 1
Tax Withholding, Direct Deposit or a Change in address, press Option 2 Retiree
Telephone Concession matters, Select Option 2; then Option 6; then Option 4; Then if the residence where service is provided is served by a Legacy Qwest territory press Option 2; However, if the residence where service is provided is served by a Legacy Century Link or Embarq territory press Option 1
Info provided by:
Utah Retiree Advocate BOB Lemmon 801-295-4653

Holding Down Prescription Costs
I have a Medicare part D drug plan through Silver Script. I called Walmart for a refill of Colcrys .6mg and last year 2019 it cost $47 for 30 pills. No deductible in 2019.  I just use it once in a while for gout. This year 2020 with Medicare Plan D Silver Scripts has a new $325 deductible their lowest cost plan) so it costs about $229 for 30 pills for the first refill of the year.
So I went looking for cheaper options. I found GoodRX which lists a generic for it at a much lower cost. I called my DR. to call  in a script for it to the store where the GoodRX script said it is good at in my area. My local store on the coupon
carries generic colchicine .6mg and honors the GoodRX price, but my Medicare Part D Silver Scripts does not even cover the generic colchicine at all only the Brand Tier 3 colcrys at the higher cost.
So I requested my Dr. put in a new script to the store on the coupon for colchicine .6mg for 30 days so that store  through GoodRX will discount it to $12.93 He did that and I got it YES for $12.93 and had I stayed with my Medicare Part D plan it would have been $229.  It pays to check around and maybe not even use your Insurance.
You can go to GoodRX and type in any drug you are taking and see what you can get it for and at which stores in your area.
BTW no cost to use it.
Ron Bunge

   Health and Life
Service Center
Member Advocates to assist you by phone
 833-925-0487 7am-7pm Central Time

Retiree Benefits System Navigation Guide

Old  numbers.. not sure they work anymore
or 866-935-5011

See info below on changes.

Lumen Benefits web site 
Details for both employee and retired plans. See the links for Employee Benefits and Retiree Status

Via Benefits helps you choose the medical, prescription drug, and vision plans that fit your medical requirements and budget. Help you to make informed and confident Medicare enrollment decisions.

Wells Fargo Retirement Services



Vision Service Plan 

MetLife Dental 
Apps Available Google Play Apple

 United Health Care Medical and Prescription Drugs (CDHP & FSA)
  Apps Available Google Play Apple

Highmark BCBS (PPO)


Now called 
To file a official complaint 
 Towers Watson telephone number 212-725-7550 

CenturyLink  Concession
 800 659 3279
Employee and Retiree Service Consession

              Lumen Health Benefit Changes
1. Welcome to Businessolver!
Effective Jan. 1, 2022, Businessolver will administer eligibility for the Lumen Disability Plan, the Life Insurance Plan and the Retiree and Inactive Health Plan, hereafter referred to as the “Plan”.  The Lumen Health and Life Service Center at Businessolver will hereafter be referred to as the “Service Center”. Businessolver’s services include:
Coming soon! You will be receiving your Annual Enrollment Guide in the mail within the next few days. The Guide will include step-by-step instructions on how to register with a Username and Password on the new website and set up your new billing account with Businessolver. It will also provide you with some more information regarding MyChoice Accounts.

3. MyChoice Accounts (MCA) – your new HRA administration team. You will receive a Welcome Kit from MyChoice Accounts with details on the transition of your HRA in late December/early January. You will be able to:
  • Online:  Upload claims to
  • Mobile: Upload claims using the MyChoice Mobile App (available for free in the App Store and on Google Play)
  • Email:
  • Fax: 855-883-8542
  • Mail:    MyChoice Accounts, MSC 163940, PO Box 105168, Atlanta, GA 30348-5168

4. Update your preferred communication method to your personal email to receive health and/or life communication from the Service Center.

5. Businessolver will also be the new billing and payment administrator. You will receive your first billing statement from Businessolver in mid-December. When you receive your statement, you will be able to go online and click the "Make a Payment" link on the Home Page to review your Account Summary and update your banking preferences. You will need to set up new payment arrangements since your information from Alight cannot be transferred to Businessolver, per banking laws.

6. If you are currently having deductions taken from your Pension, there is nothing you need to do. The process will be the same as it is for you today.