Century
Link/Lumen Health Benefits Coordinator
Ryan
Weeks
ryan.weeks@lumen.com
(208)-454-4038
Navigating the
Service Center Voice Response System
It is important that you first contact the Service Center at RETIREE BENEFITS SYSTEM NAVIGATION GUIDE
1-800-729-7526 for all
benefit related issues.
For questions related to:
Medical Insurance, Dental Insurance, Life Insurance and COBRA
insurance matters,
Select Option 2; then Option 1; then Option 1 again and a
representative
will answer the call. Pension
information,
Select Option 2; then Option 3;
Then if the question pertains to
Distribution or Eligibility matters, press
Option 1
Tax Withholding, Direct
Deposit or a
Change in address, press Option 2
Retiree
Telephone Concession
matters, Select Option 2; then Option 6;
then Option 4;
Then if the residence where service is provided is served by a Legacy
Qwest territory press Option 2; However, if the residence where service
is provided is served by a Legacy Century Link or Embarq territory
press
Option 1
Info provided by:
Utah Retiree Advocate
BOB Lemmon
801-295-4653
bylemmon99@msn.com
Holding
Down Prescription Costs UPDATE
I have a Medicare part D drug plan
through Silver Script. I called Walmart for a refill of Colcrys .6mg
and last year 2019 it cost $47 for 30 pills. No deductible in
2019. I just use it once in a while for gout. This year 2020 with
Medicare Plan D Silver Scripts has a new $325 deductible their lowest
cost plan) so it costs about $229 for 30 pills for the first refill of
the year.
So I went looking for
cheaper options. I found GoodRX which
lists a generic for it at a much lower cost. I called my DR. to
call in a script for it to the store where the GoodRX script said
it is good at in my area. My local store on the coupon
carries
generic colchicine .6mg and honors the GoodRX price, but my
Medicare Part D Silver Scripts does
not even cover the generic colchicine at all only the Brand
Tier 3 colcrys at the higher cost.
So I requested my Dr.
put in a new script to the store on the coupon for colchicine .6mg for
30 days so that store through GoodRX will discount it to $12.93
He did that and I got it YES for $12.93 and had I stayed with my
Medicare Part D plan it would have been $229. It pays to check
around and maybe not even use your Insurance.
You can go to GoodRX and type in any drug
you are taking and see what you can get it for and at which stores in
your area.
BTW no cost to use it.
Ron Bunge
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Health and Life
www.lumen.com/healthbenefits
Service
Center
Member Advocates to assist you by phone
833-925-0487 7am-7pm Central Time
Retiree
Benefits System Navigation Guide
Old numbers.. not sure they work anymore
800-729-7526 or 866-935-5011
See info below on changes.
Lumen
Benefits web
site
Details for
both employee
and retired plans. See the links for Employee Benefits and Retiree
Status
lumenbenefits.com
previously
centurylinkbenefits.com

VIA BENEFITS
Via
Benefits helps you choose the medical, prescription drug, and vision
plans that fit your medical requirements and budget. Help you to make
informed and confident Medicare enrollment decisions.
My.ViaBenefits.com
Wells
Fargo Retirement
Services
IS NOW 
https://login.principal.com/login
OptumRX
(855)842-6337
www.optumrx.com
Vision Service Plan
(800)877-7195
www.vsp.com
MetLife Dental
(800)942-0854
Apps Available
Google
Play Apple
mybenefits.metlife.com
United
Health
Care Medical and Prescription Drugs (CDHP & FSA)
(800)842-1219
Apps Available Google
Play Apple
www.myuhc.com
Highmark BCBS (PPO)
(888)778-8334
www.highmarkbcbs.com/home/
Medica
www.mymedica.com
ExchangeHealth
www.extendhealth.com/centurylink
Now
called
OneExchange
www.medicare.oneexchange.com/centurylink
1-888-825-4252
To file a
official complaint
Towers
Watson telephone
number 212-725-7550
CenturyLink
Concession
800 659 3279
Employee
and Retiree Service Consession
Lumen
Health Benefit Changes
1. Welcome to Businessolver!
Effective Jan. 1, 2022, Businessolver will administer eligibility for
the Lumen Disability Plan, the Life Insurance Plan and the Retiree and
Inactive Health Plan, hereafter referred to as the “Plan”. The
Lumen Health and Life Service Center at Businessolver will hereafter be
referred to as the “Service Center”. Businessolver’s services include:
Coming soon! You will be receiving your Annual
Enrollment Guide in the mail within the next few days. The Guide will
include step-by-step instructions on how to register with a Username
and Password on the new website and set up your new billing account
with Businessolver. It will also provide you with some more information
regarding MyChoice Accounts.
3. MyChoice Accounts (MCA) – your new HRA administration team. You
will receive a Welcome Kit from MyChoice Accounts with details on the
transition of your HRA in late December/early January. You will be able
to:
- Online: Upload claims to lumen.com/healthbenefits
- Mobile: Upload claims using the
MyChoice Mobile App (available for free in the App Store
and on Google Play)
- Email: claims@mychoiceaccounts.com
- Fax: 855-883-8542
- Mail: MyChoice
Accounts, MSC 163940, PO Box 105168, Atlanta, GA 30348-5168
4. Update your preferred
communication method to your personal email to receive health and/or
life communication from the Service Center.
5. Businessolver will also
be the new billing and payment administrator. You will receive your
first billing statement from Businessolver in mid-December. When you
receive your statement, you will be able to go online and click the
"Make a Payment" link on the Home Page to review your Account Summary
and update your banking preferences. You will need to set up new
payment arrangements since your information from Alight cannot be
transferred to Businessolver, per banking laws.
6. If you are currently
having deductions taken from your Pension, there is nothing you need to
do. The process will be the same as it is for you today.
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