Why is CenturyLink making this change to
you may have heard, CenturyLink is embracing a new company direction as
Lumen, with the promise to further human progress through technology.
The company will continue to honor its roots as a telecommunications
provider and the people who have made Lumen what it is today, while
also embracing a technology future.
believe we are ideally positioned to meet customers needs as the 4th
industrial revolution requires them to keep pace with a rapidly
evolving world – one that leverages an ever increasing amount of data
and emerging technologies and depends on software-enabled products and
digital services. And we believe the brand Lumen conveys our network
strength and the incredible capabilities our platform powers to help
transform how businesses operate. We will continue to offer residential
and small business services under the CenturyLink brand, and have even
launched Quantum, a new best-in-world fiber offering for these
Will my benefits, such as retiree
healthcare, 401(k) or pension change?
you will see a new company name, rest assured, this brand change and
repositioning will have no impact on the benefits for which you are
eligible. There are no changes to the eligibility, timing of benefit
payments (such as pension) or the service center support you currently
receive. And while some of the plan names may change, we will manage
the plans the same way.
What can I expect in the future?
applicable, you will begin to see updates during our upcoming Annual
Enrollment cycle and will receive new ID cards reflecting the Lumen
brand to use in 2021. Future communications to you will be from Lumen.
Will the stock ticker change?
the stock ticker will change to LUMN on September 18, 2020.
Where can I go for more information?
you have additional questions, I encourage you to visit the retiree
benefits website at lumenbenefits.com (previously
centurylinkbenefits.com) for updates and FAQs. You can also learn more
about the company’s new direction at lumen.com.