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Why is CenturyLink making this change to Lumen?

As you may have heard, CenturyLink is embracing a new company direction as Lumen, with the promise to further human progress through technology. The company will continue to honor its roots as a telecommunications provider and the people who have made Lumen what it is today, while also embracing a technology future.

We believe we are ideally positioned to meet customers needs as the 4th industrial revolution requires them to keep pace with a rapidly evolving world – one that leverages an ever increasing amount of data and emerging technologies and depends on software-enabled products and digital services. And we believe the brand Lumen conveys our network strength and the incredible capabilities our platform powers to help transform how businesses operate. We will continue to offer residential and small business services under the CenturyLink brand, and have even launched Quantum, a new best-in-world fiber offering for these customers.

Will my benefits, such as retiree healthcare, 401(k) or pension change?

While you will see a new company name, rest assured, this brand change and repositioning will have no impact on the benefits for which you are eligible. There are no changes to the eligibility, timing of benefit payments (such as pension) or the service center support you currently receive. And while some of the plan names may change, we will manage the plans the same way.

What can I expect in the future?

If applicable, you will begin to see updates during our upcoming Annual Enrollment cycle and will receive new ID cards reflecting the Lumen brand to use in 2021. Future communications to you will be from Lumen.

Will the stock ticker change?

Yes, the stock ticker will change to LUMN on September 18, 2020.

Where can I go for more information?

If you have additional questions, I encourage you to visit the retiree benefits website at lumenbenefits.com (previously centurylinkbenefits.com) for updates and FAQs. You can also learn more about the company’s new direction at lumen.com.

CenturyLink Transforms, Rebrands as Lumen

As the novel coronavirus (COVID-19) continues to affect communities across the globe, CWA leaders are engaging with employers to ensure that they are providing CWA members with comprehensive safety and prevention measures in an environment that encourages open and free communication without fear of reprisal or negative impacts on pay or continued employment.

CWA's Health and Safety department has established a process for locals to report on what protections employers have put in place as well as for members to report any incidents of exposure or infection. If you have been exposed to COVID-19 or are experiencing symptoms consistent with infection, contact your healthcare provider immediately and follow reporting procedures established by your employer. Also notify your CWA Local or District as soon as possible.
To find out more click the above link.